Request account & data deletion

You can request deletion of your Zyadan game account and the personal data associated with it. You do not need to reinstall the game to make a request.

How to send a request

1. Email the address below with the subject “Zyadan account deletion request”.
2. Include your player ID if you know it, your sign-in method (guest, Google or Facebook), and a clear statement that you want the game account and associated personal data deleted.
3. If you no longer know your player ID or cannot access the app, explain this in your message. We will help establish account ownership. A player ID alone is not sufficient proof.

If an email app does not open, copy this address into your email service:

What happens next

We verify that the request concerns your account, explain any information needed, and respond without undue delay, normally within 30 days. Where applicable law permits extra time, we explain the reason and expected timing. Sending an email or receiving an application reference does not mean deletion is already complete; we confirm the outcome separately.

What deletion covers

Account profile and sign-in associations, player-specific progress and social links, uploaded personal content, and other personal data associated with the account are considered in the deletion request. Shared game records are handled without deleting other players’ independent information. Once deleted, the affected profile and progress cannot be restored.

Exceptions and retained records

Records may need to be retained for a specific legal obligation, an unresolved transaction or dispute, or necessary security and fraud prevention. Any exception must be limited to its purpose and required duration; we explain applicable exceptions when handling your request. Backup copies are considered separately and must not be used to silently restore deleted account data.

Deleting an account does not automatically refund Google Play purchases or cancel any separate platform transaction. Please mention unresolved purchase issues in your request. Uninstalling the app, logging out or clearing local storage does not delete the server account.

Where available in your app version, you can also use Settings → Request account deletion. The email route remains available if you cannot access the app.